Let me clarify – we love the sleeve. The glass bottle itself seems cheap and my son doesn’t care for the nipple on it, but, all in all, it works.

Now for the good stuff! The sleeve is awesome. It fits our evenflo glass bottles better than it fits the bottle it comes with. It is much easier to take the sleeve off and put them back on the evenflo bottles because the evenflo bottles are a little smaller around (circumference). We just slide the sleeve around the new bottle everytime our son eats, and we rarely use the bottle the sleeve comes with.

I will buying these as gifts for up coming showers – they are great!

I’ve bought a dozen of their bottles and the text and lines have completely faded in the dishwasher. Since I have 12 it took about three months since we don’t have to constantly wash the same bottle. I also have a couple of their plastic bottles and those do not fade. Mind you they explicitly state the bottles are dishwasher proof.

In other respect the bottles perform mostly ok but sometimes the vent system seems to be clogged. If you dry the silicone part before putting the bottle together you usually will not encounter this issue though.

What I find troubling about this company is that their customer service for their webstore is very bad: they just ignore you. I’ve emailed them directly and via their site about the fading text and lines and only after repeated attempts I got one reply stating that they would get in touch but that it was very busy time for them. One month later still no reply, let alone a resolution of the issue.

Apparently they’re busy due to the controversy about plastic bottles that contain BPA. Fair enough but a successful company should *never* too busy when customers complain about defective products, there is simply no excuse.

So be warned, this company might look nice and friendly but in the end when there are issues with their goods and you try to get things solved you’ll just be ignored. I guess the company is not mature enough to take customer service and after sales seriously.

Ironically on their contact webpage their tag-line is:
“Try us out. You will not be disappointed.”

Well I did and I am completely disappointed. I would think replying on emails, especially when your customers have legitimate complaints is the bare minimum you should do. Clearly they have no problem offending honest people who spend on their products.

Maybe when buying their stuff in a brick-and-mortar store you can at least address issues with the store but when buying online you are basically facing an anonymous non-responsive company.

I’ve bought goods with them worth about 500$ (I thought I was saving money on transport by buying everything in one go). I buy a lot of stuff online but I think twice next time when faced with an infant overseas company (I live in Europe) without a sterling reputation.